Shipping policy

1. OVERVIEW

This policy explains processing, free standard shipping, delivery estimates, tracking, and assistance with shipments from byalcapone.shop. Contact info@byalcapone.shop for enquiries. Read this policy with the Terms of Service and Return and Refund Policy.

All orders receive free standard shipping. Estimated delivery is 15–20 calendar days from order placement, including usual processing of 1–2 working days. These are expected timeframes and do not remove legal remedies if delivery fails.

2. DELIVERY DESTINATIONS

This policy is intended for customers in the United Kingdom. Available destinations are determined by addresses accepted at checkout and any product-specific restriction clearly disclosed before purchase.

If we discover that an order cannot be delivered to the agreed destination, we will contact you promptly about an appropriate alternative or cancellation and refund. An undisclosed mandatory standard shipping payment will not be demanded after checkout.

3. FREE STANDARD SHIPPING ON ALL ORDERS

Standard shipping costs £0, with no minimum purchase value. We do not retrospectively charge standard outbound delivery when an eligible order is cancelled or returned. Multiple items or split fulfilment do not create another standard delivery charge.

An optional premium service, if offered, must be expressly selected with its price and terms disclosed before payment. No automatic paid upgrade applies. If only standard shipping is displayed, no expedited delivery commitment has been agreed.

4. ORDER PROCESSING

Orders are normally processed within 1–2 working days. Processing includes review, preparation, and arranging carrier handover. Working days are Monday to Friday, excluding public holidays.

Processing is already included in the estimated 15–20-calendar-day total. Do not add another 1–2 working days. If an unusual issue prevents ordinary processing, we will explain it and the available options rather than silently restart the delivery period.

5. ESTIMATED DELIVERY

Standard orders are expected to arrive within 15–20 calendar days after placement. Calendar days include weekends and holidays, although carrier activity may be limited on those days. This is a total estimate, not another 15–20 days after dispatch.

The estimate is not a guaranteed appointment. Carrier capacity, severe weather, transport disruption, and seasonal demand can affect a shipment. If a particular delivery date is essential, contact us before purchasing to establish whether an express commitment can be agreed.

6. CONFIRMATION AND DISPATCH EMAILS

Order information is sent to the email supplied at checkout. Review the chosen goods and address promptly. Contact info@byalcapone.shop about errors as soon as possible, and check spam folders if an expected message is missing.

Dispatch details and tracking are provided where available for the service. Creating a label does not always mean physical carrier handover has occurred. Initial tracking scans may take time to appear.

7. TRACKING SUPPORT

Use the dispatch details to follow progress. Scans can be delayed during transfers between networks. Short inactivity does not necessarily mean loss, but prolonged inactivity can be investigated.

Contact us about missing, invalid, or unclear tracking. Include sufficient purchase details so we can locate the shipment. Repeatedly contacting multiple carriers is not a substitute for support from the seller.

8. SPLIT SHIPMENTS AND MISSING ITEMS

Several items may arrive in separate parcels, each with its own tracking reference and delivery date. Free standard shipping continues without another fee.

If a parcel seems incomplete, check whether another shipment is pending. Contact us if the information does not explain a missing item. We will review fulfilment records and provide the appropriate outcome.

9. ADDRESSES AND CORRECTIONS

Provide a complete recipient name, address, postcode, and necessary flat or access details. Confirm that the shipping address is where you want delivery. The billing address is not automatically an alternative shipping instruction.

Contact us promptly for changes. We will try to accommodate corrections before dispatch, but an in-transit parcel may not be alterable. Where a customer-supplied address error causes failed delivery, any proposed redelivery payment must be a reasonable actual additional cost, explained and agreed before redelivery. No automatic penalty or forfeiture applies.

If failure resulted from our mistake or delivery arrangements, you will not be charged to correct it. Deductions concerning cancellation remain subject to consumer law.

10. DELIVERY ATTEMPTS AND COLLECTION

A carrier may leave a notice, attempt redelivery, or offer collection. Follow reasonable instructions where applicable, and contact us if an arrangement is impractical. We will help identify available options.

An uncollected parcel may return through the network. Return-to-sender status does not automatically cancel the contract or justify retaining the full payment. We will discuss redelivery or a lawful cancellation and refund arrangement.

11. SAFE PLACES AND RISK

Consider safe-place or nominated-recipient instructions carefully. Their legal effect depends on the actual arrangement and applicable law. An unattended drop-off does not automatically transfer all risk to you in every case.

For consumer orders, risk normally remains with us until you or your nominated recipient physically receives the goods. A legal exception can apply to a carrier independently commissioned by you. Disputed delivery is assessed on the evidence rather than tracking status alone.

12. DELIVERED STATUS BUT NO PARCEL

Check whether someone at the address received the parcel and whether a permitted collection location was recorded. If it remains missing, email info@byalcapone.shop with the purchase details and relevant facts.

We will investigate with the provider and assess available proof. A delivered scan is not conclusive in every case. Where delivery has not occurred as legally required, we will provide the appropriate replacement, refund, or other remedy. A carrier compensation claim will not delay customer remedies indefinitely.

13. DAMAGED OR INCORRECT GOODS

Report damage or incorrect goods as soon as reasonably possible. Retain packaging where available and provide a description and photographs where practical. An unboxing video is not required. Failure to notify within 24 or 48 hours does not extinguish statutory rights.

Do not use goods that appear unsafe. We will assess the issue under the Return and Refund Policy and consumer law. Necessary reasonable return or collection costs for goods supplied incorrectly or in breach of legal requirements are our responsibility.

14. DELAYS AND YOUR REMEDIES

Contact us if an order has not arrived within the estimated 15–20 days. We will check progress and explain next steps. Seasonal demand and holidays do not justify unlimited extensions or eliminate legal remedies.

Delivery must occur within the agreed period and, where none is agreed, within the legal default period unless another lawful arrangement is made. If an applicable deadline is missed, you may normally require delivery within an additional reasonable period and terminate if delivery still fails.

An additional period may not be necessary where timely delivery was essential under the legal conditions, where we refuse delivery, or where law otherwise allows immediate termination. Valid termination will be respected and amounts owed reimbursed without undue delay.

15. LOST PARCELS AND REFUNDS

If a parcel is confirmed lost or delivery cannot be completed, we will discuss replacement or refund consistent with your rights. A replacement is not forced where law entitles you to cancel and receive reimbursement.

Refunds normally use the original method. We aim to initiate eligible refunds within seven calendar days after applicable conditions are met without extending mandatory deadlines. Banks or payment providers may require additional time to display the credit.

16. CROSS-BORDER LOGISTICS AND CHARGES

Free standard shipping describes the delivery service payment. It does not establish dispatch origin or every transaction's tax treatment. Applicable taxes and compulsory charges must be disclosed consistently with law before payment.

We will not describe an order as fully paid and then demand an undisclosed compulsory shipping surcharge. If a carrier asks for unexpected customs or import payment, contact us before paying so we can review the request and disclosed purchase terms. Rights concerning misleading charge information remain available.

17. CANCELLATION AND RETURNS

UK consumers generally can notify cancellation of most online goods within 14 calendar days after receipt and return them within another 14 calendar days, subject to genuine statutory exceptions. Our additional voluntary benefit permits eligible return requests within 30 days after delivery.

Ask info@byalcapone.shop for the correct return destination. A parcel-label address may not accept returns. Asking for instructions does not make statutory cancellation subject to permission. Detailed eligibility, costs, and refund deadlines are in the Return and Refund Policy.

18. CONTACT

For tracking, corrections, delays, damage, or non-delivery, email info@byalcapone.shop with sufficient purchase details and a clear explanation. We will use relevant information to investigate and provide an appropriate response.